QSC Service Technician Online Training Series

QSC Service Technician Online Training Series

Service Technician Training Now Available for Purchase!


QSC Service Technician Training Series 


This benefit is now available to both QSC and Non-QSC-Members!


Is finding the time to train your service technicians a challenge?  Now you can present education when it works for you and your team!  Whether it be during staff meetings or at another time of your choosing, you will have access to these robust education sessions 24/7.

These pre-recorded sessions presented by QSC Business Coaches Beth Dobkin, Les Hanks and Franc Exley are now available to QSC Members for $399.00 per company and non-QSC-members for $499.00 per company. Each session covers best practices and tips for how your service technicians can be best able to handle whatever your clients might object to.  Included with this unlimited access are quick reference “Tips to Remember” hand-outs for each session as well. 

Overcome Sales Objections – And Learn from Them! This series will be available for viewing through July 1, 2021.
Session titles include:

  • “Preparation Reduces Resistance”
  • “I Can’t Afford It”
  • “Your Price is Too Expensive”
  • “I Need to Talk to My Partner”
  • “I am Getting Three Bids”
  • “I Need to Think About it”

To place an order and access training series click here

Creating Value
This series will be available for viewing through October 1, 2021.
Watch the introduction video click here
Session titles include:

  • “Bringing Your Best”
  • “Cultivating the Customer Relationship”
  • “Words your Customers Hear”
  • “Hear Ye, Hear Ye – Active Listening”
  • “Creating Value with a Plumbing Safety Checkup”
  • “Begin with the End in Mind”

To place an order and access training series click here

And, Coming Soon!
Building a Foundation for Sales

Session titles include:

  • "Open Your Eyes"
  • "The Upfront Pricing Advantage"
  • "Membership/Maintenance Plans"
  • "Helping the Customer Say Yes"
  • "Upselling"
  • "When Opportunity Knocks"

 Questions? Please contact Dawn Dalton at dalton@naphcc.org or (800) 533-7694.