QSC Board of Trustees and National Staff

QSC Board of Trustees

Deidra McElroy
Magnolia Plumbing, Inc.
Washington, D.C

Vice Chair
Karen Hill
HM Plumbing
Kennesaw, Georgia

Katie Byrd
Plumbing, LLC
Germantown, Maryland

Amy Hart
Continental Plumbing Services
New Port Richey,

Eric Maxon
Steward's Plumbing
New Mexico

Chris West
Chris West Plumbing
Jonesboro, Arkansas

Industry Partner Representative
Stacey Ziegler Harp
Hodes Company
Huntingdon Valley,

QSC National Staff

Kim Dresser
Program Director
Contact Kim

Meet Your QSC Business Coaches

2017_Beth_Dobkin_Photo_2.png  Beth Dobkin

     QSC: (916) 835-5013
     Contact Beth

"Whether an unprecedented recession or an economic explosion, the business world is unpredictable. However, it is unpredictable that helps us discover who we really are and how far we've come."

Beth Dobkin has been in the trades her entire life.  She gained valuable experience working with her family and later married her husband, a business graduate, third generation plumber and entrepreneur. Throughout her journey in the trades, Beth developed a passion for coaching, mentoring and training.  Recognizing a need,  Beth joined the PHC family in 2012 as a business management coach.  She is committed to providing valuable guidance and support to professionals in the trades, empowering them to reach their full potential.  

Les_Hanks_2019_Photo_SM.png  Les Hanks
     QSC: (254) 723-0791

"Change is inevitable in life and in business. Whether or not we choose to participate in that change determines our level of success and happiness."

Les Hanks joined Quality Service Contractors on June 1, 2013, and serves as the Business Management Coach for a variety of services, such as comprehensive business analysis, strategic planning, competitive analysis, program/seminar development and more.

Les is a proud 1988 graduate of Texas A&M University with a degree in Finance. An expert in building solid relationships with people has led Les to a successful career as a Business Coach and Consultant.  He also has prior experience as the Marketing Manager for a major life insurance company as well as leadership positions in the retirement plan administration and petroleum tax consulting industry.

Prior to coming to QSC, Les was a Regional Manager/Business Coach for Mr. Rooter Corporation for over 6 years. His travels took him throughout the west coast and the Midwest, and he was honored to have been involved in the growth and success of many franchises.  Les was honored as Mr. Rooter Corporation Team Member of the Year in 2011.

Being blessed with excellent written and oral communication skills, relationship building skills, creativity, training skills and a knack for teaching financial concepts is the secret of his success. Les takes great pride and joy in helping business owners succeed in life and in business, and has seen many of the current QSC members he works with enjoy growth and expansion.

Les is married to his best friend Christine, has 4 wonderful children, and resides in Bryan, TX. His passion outside of family and work is all things Aggie sports, especially football. Les published a book in 2015 called C.H.R.I.S.T. The Pillars of Rock Solid Relationships. It is available on Amazon for those interested in a short, but powerful book on the secret of great relationships in life and business.


 Todd Williams
    QSC: (254) 498-1055
    Contact Todd

Todd graduated from the University of Arkansas in 1988 and moved to Waco TX to open his first business, The Country’s Best Yogurt (TCBY). He and his wife opened their second location 6 months later and added a Mrs. Fields Cookie franchise to that location. We added 3 more locations later in the 90's, these stores were co-branded with Subway franchises.


They sold their stores in 2007 and Todd was recruited as a business consultant/coach by The Dwyer Group/Neighborly.


He worked for Mr. Rooter plumbing as a business coach for 8 years and moved over to AireServe, their HVAC franchise, for 4 yrs.


He founded a start-up business in 2019, BST Advisors where he worked with owners in various types of business's until he accepted the role of business coach with PHCC-QSC in 2023.