Overcome Sales Objections

Service Technician Training Now Available for Purchase!

QSC Service Technician Training Series: 

Overcome Sales Objections – And Learn from Them!


This benefit is now available to both QSC and Non-QSC-Members!

Is finding the time to train your service technicians a challenge?  Now you can present education when it works for you and your team!  Whether it be during staff meetings or at another time of your choosing, you will have access to these robust education sessions 24/7.

These pre-recorded 30 to 40-minute sessions presented by QSC Business Coaches Beth Dobkin, Les Hanks and Franc Exley are now available to QSC Members for $399.00 per company and non-QSC-members for $499.00 per company. Each session covers best practices and tips for how your service technicians can be best able to handle whatever your clients might object to.  Included with this unlimited access are quick reference “Tips to Remember” and scripting suggestion hand-outs for each session as well.  This series will be available for viewing through July 1, 2021.

Session titles include:

  • “Preparation Reduces Resistance”
  • “I Can’t Afford It”
  • “Your Price is Too Expensive”
  • “I Need to Talk to My Partner”
  • “I am Getting Three Bids”
  • “I Need to Think About it”


Subscribers can view these videos by clicking on the thumbnails provided below and entering the password. Forgot your password? Contact Dawn Dalton dalton@naphcc.org

Not subscribed? To place your order, click Here

Questions? Please contact Dawn Dalton at dalton@naphcc.org or (800) 533-7694. 



 Session 1 "Preparation Reduces Resistance" with Beth Dobkin


Session 1 "Preparation Reduces Resistance" with Franc Exley

Session 1 "Preparation Reduces Resistance" with Les Hanks

Session 2 "I Can't Afford It" with Beth Dobkin

Session 2 "I Can't Afford It" with Franc Exley

 Session 2 "I Can't Afford It" with Les Hanks

Session 3 "Your Price is Too Expensive" with Beth Dobkin

Session 3 "Your Price is Too Expensive" with Franc Exley

Session 3 "Your Price is Too Expensive" with Les Hanks


Session 4 "I Need To Talk To My Partner" with Beth Dobkin

Session 4 "I Need To Talk To My Partner" with Franc Exley

Session 4 "I Need To Talk To My Partner" with Les Hanks

Session 5 "I Am Getting Three Bids" with Beth Dobkin

Session 5 "I Am Getting Three Bids" with Franc Exley

Session 5 "I Am Getting Three Bids" with Les Hanks

Session 6 "I need to think about it" with Beth Dobkin

Session 6 "I need to think about it" with Franc Exley

Session 6 "I need to think about it" with Les Hanks