I don't get PHCC emails

Have your technology team add the following domains to your company's IP address allowlist:

• ConnectedCommunity.org
• Mail.ConnectedCommunity.org

This will resolve issues resulting from improper spam marking and similar causes.

New Subscribers

You will need to add DoNotReply@ConnectedCommunity.org and Mail@ConnectedCommunity.org to your AOL address book.
To do this:

1. From your AOL email inbox, click the Mail menu and select Address Book.
2. In the resulting Address Book pop-up, click Add.
3. In the resulting Address Card for New Contact window, cut and paste DoNotReply@connectedcommunity.org into the Other email field.
4. Make our address the Primary Email address by checking the associated box.
5. Click the Save
6. Repeat these steps to add Mail@ConnectedCommunity.org.

Existing Subscribers

If you're already a subscriber but our email isn’t getting through, it may be in your AOL Spam Folder.

1. Use your web mail to check your Spam Folder. If our email is there, open our email and click the This Is Not Spam
2. Add DoNotReply@ConnectedCommunity.org and Mail@ConnectedCommunity.org into your Address Book as outlined in the New Subscribers section above.

New Subscribers

Add DoNotReply@ConnectedCommunity.org and Mail@ConnectedCommunity.org to your Gmail contacts list.
To do so:

1. Click Contacts along the left side of any Gmail page.
2. Click Add Contact.
3. Copy and paste DoNotReply@ConnectedCommunity.org into the primary email address dialog box.
4. Click Save.
5. Repeat these steps to add Mail@ConnectedCommunity.org.

Existing Subscribers

Check to see if your community email is in the Spam folder:

1. Click Spam along the left side of any Gmail page.
2. If you see any community email listed among the messages in this folder, check the box next to our email.
3. Click the Not Spam button at the top.

New Subscribers

Add DoNotReply@ConnectedCommunity.org and Mail@ConnectedCommunity.org to your Safe Senders list.
To do so:

1. Open your mailbox and click Options (upper right corner).
2. Click the Junk Email Protection link (top of page).
3. Select the Safe List link (second from bottom).
4. Copy and paste DoNotReply@ConnectedCommunity.org into the Type an address or domain dialog box.
5. Click the Add button next to the dialog box.
6. Repeat these steps to add Mail@ConnectedCommunity.org.

Existing Subscribers

If your community email is in your Junk Email Folder:

1. Open the email and click the Not Junk.
2. Check to see if our email address is in your Blocked Senders. If you see DoNotReply@ConnectedCommunity.org or Mail@ConnectedCommunity.org on this list, select it and click the Remove button.
3. Finally, if you have not done so, add this email address to your Safe Senders list as described in the New Subscribers section above.

New Subscribers

You need to set up a filter to redirect community email into your inbox:

1. Open your mailbox and click Mail Options (upper right-hand corner).
2. Select Filters.
3. Click the Add link on the filters page.
4. Update the From Header rule with the following two pieces of information: "contains" and DoNotReply@ConnectedCommunity.org.
5. Click the Choose Folder menu and select Inbox. Pick the Add Filter.
6. Repeat these steps to add Mail@ConnectedCommunity.org.

Existing Subscribers

If our emails are ending up in your Yahoo! Bulk Folder:

1. Open the email and click Not Spam.
2. Check to see if DoNotReply@ConnectedCommunity.org or Mail@ConnectedCommunity.org is in your Blocked Addresses. If you see either or both of these on this list, select it/them and click the Remove Block button.
3. Finally, please set up a filter as outlined in the New Subscribers section above.