Front Line Service Technician Training

This all-new program will help you build a team of star technicians with the knowledge, skills desire to create exceptional customer experiences, sell more, drive repeat business and create results. 

This two-day class will teach plumbing and HVAC service technicians the mindset, concepts techniques they need to succeed.  The program is centered around QSC’s Ten Step Service Delivery System.  This is a highly interactive program with exercises, examples to help technicians hone their skills.  includes breakfast and lunch both days.

Key Topics

• What is Success?
• Mindset and Attitude
• Brand and Value
• Customer Experience
• Customer Loyalty
• Understanding Customer Needs
• Overcoming Sales Objections
• Being Persuasive
• Upselling