This class is for owners and managers who supervise or manage the day-to-day activity of service technicians. This class will improve leadership skills, efficiency, productivity, the understanding of financials and key performance indicators and the motivation your managers and employees.
The day will start with a discussion on leadership and participants will identify their role with their organization, where they fit, and how to lead rather than manage. We will discuss creating attitudes that enable change and actionable items to ensure success.
We will go over key performance indicators like attendance, image, plumbing & HVAC inspections, maintenance contracts, membership plans, job averages, close rates etc…to understand what the benchmarks should be and how to hold team members accountable, as well as setting and measuring results.
Participants will gain a basic financial grounding to enhance their ability to understand the business, lead and manage more effectively.
By attending, participants will sharpen their coaching and leadership skills to improve the overall success of their team, their company, and themselves.